F.A.Q.

YOUR QUESTIONS ANSWERED

Why choose Answerbee?
We provide 5 star quality telephone answering for all your business calls, just as if part of your own team. We ensure you do not miss that call or business opportunity by providing our personal, friendly call answering support.
Do I receive a number to divert my calls to?
Yes. You will be allocated a unique geographical telephone number for free, which you can divert your existing telephone line to or use and advertise as your company telephone number.
Can I control the divert and when I use your services?
Yes. You have full control of the divert and can use our service as and when you require, whether as a full time reception, during holiday periods, staff sickness or when you are at a meeting.
What happens after you take my call?
Once a call is answered by your PA and a message is taken, it is then immediately sent to you or a dedicated recipient by email and/or text message.

 

Can you transfer calls to my phone?
Yes, we offer call transferring, we will place your caller on hold and then announce the caller to you first, just like your own personal receptionist. You then have the option to take the call or if you are unavailable we will take a message for you.

Opening hours

Our opening hours are Monday to Friday, 8am to 6pm. Calls outside these hours will go to a personalised voicemail.
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Calls answered in the UK

All calls are answered in the UK by our friendly, professional PA’s.

No lengthy contracts

We offer flexible monthly rolling contracts. With a 30 day notice period should you wish to cancel.

Account Info

What information do you need from me to get my account set up?
Setting up your account is quick and simple, all we need from you are details of your business, how you wish your calls to be answered and where you would like your messages sent to. We will do the rest.
How quickly can you set up my account?
We can have your account set up and a unique divert number to you within 24 hours. So we could be answering your calls as soon as the next day.
How long do you keep my messages for?
We hold all messages for up to 6 months, after this time they are removed from our system permanently. Also in line with GDPR, messages are encrypted for your security.
Who do I contact if I have a query or would like to add or amend my account?
You can contact us by email, call the office line 01767 765 265 or even call your own divert number, we are always happy to help or just have a chat!
What if I no longer require the service and want to cancel?
We will be sad to say goodbye but to cancel your account is no trouble. Just contact us by email and with just 30 days notice we will cancel your account.

Billing & Payment

How do I pay?
We except payments by debit/credit card, BACS and direct debit.
Am I tied into a long contract?
No we don’t believe in long contracts. All our call answering packages are on a monthly rolling contract and require just 30 days notice should you wish to cancel.
Do call credits roll over to the next month?
Unfortunately call credits do not roll over to the following month, but contact us to discuss the best plan that suits your call volume and we are sure to offer a call package that best fits your needs.
Is there a set up fee?
No, we do not charge you a set up fee, this is all inclusive with your chosen call package.
Why is there an additional charge for diary management?
The additional charge for diary management is to cover the costs for the extra support we provide to deal with your account. Our PA’s also take the extra time to learn how to support your business by managing your diary and callers.

Any other questions?

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