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Terms of Service

Last Updated: October 2026

1. Introduction & Overview

Welcome to AnswerBee ("we", "our", or "us"). These Terms of Service govern your access to and use of our hybrid call answering services and website. By subscribing to or using our services, you agree to be bound by these terms. If you do not agree, you must not use our service.

2. Service Description & Service Model

AnswerBee provides a hybrid virtual receptionist service comprising:

  • Live Human Answering: Standard business hours (Monday to Friday, 9:00 AM – 5:00 PM UK time, excluding public bank holidays).
  • AI Answering & Overflow: 24/7 automated conversational AI coverage for peak volume overflow, evenings, weekends, and holidays.

We reserve the right to modify, optimize, or update our underlying technology, call-routing protocols, and system architecture to ensure system stability and prompt call answering.

3. Subscriptions, Minute Allowances & Billing

  • Free Trial: Our free trial permits up to 30 AI-handled calls with no credit card required. The trial expires upon reaching 30 calls or 14 days after account creation, whichever occurs first. Live human receptionist cover activates upon upgrading to a paid subscription.
  • Monthly Subscriptions: All paid plans (Starter, Growth, Business, Professional) are billed in advance on a recurring monthly cycle.
  • Inclusive Minutes & Overages: Each plan includes a designated monthly allowance of call minutes (covering both human and AI talk time). Any usage exceeding your inclusive allowance will be charged automatically at the per-minute overage rate specified in your plan. Unused monthly minutes do not roll over to subsequent billing periods.
  • Price Changes: We reserve the right to adjust monthly subscription rates or overage charges upon giving you at least 30 days' written notice via email.

4. Cancellation & Refund Policy

  • Month-to-Month Flexibility: All subscriptions operate on a month-to-month basis with no long-term lock-in contract.
  • Cancellation Process: You may cancel your subscription at any time by emailing support@answerbee.co.uk. Cancellation takes effect at the end of your current billing cycle.
  • Refunds: Payments made for monthly subscriptions, setup fees (if applicable), or overage charges are non-refundable.

5. Client Responsibilities & Call Forwarding

You are responsible for configuring call divert/forwarding settings with your telecommunications provider to route calls to your assigned AnswerBee number. You warrant that you will not use AnswerBee for any unlawful, fraudulent, harassing, or defamatory purposes, nor for cold-outbound dialing campaigns.

6. Limitation of Liability & Service Availability

While we aim to keep the service reliable and to answer calls promptly, we do not guarantee that call handling will be uninterrupted, error-free, or free from telecommunication network outages beyond our reasonable control.

To the maximum extent permitted by UK law, AnswerBee shall not be liable for any indirect, consequential, or business-loss damages (including lost profits, lost leads, or operational downtime) arising from delayed, missed, or incorrectly logged phone calls.

Our total aggregate liability under these terms shall not exceed the total subscription fees paid by you in the 3 months preceding any claim.

7. Governing Law & Jurisdiction

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.